Better communications with our patrons and employees: what is your “I-speak your language” type?

Better communications with our patrons and employees: what is your "I-speak your language" type?

Evento arancelado

Modalidad:  en línea

Organizado por:  Library 2.0

Fecha: 22 de enero de 2021

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A 60-minute training webinar presented by Library 2.0 and Dr. Steve Albrecht (board certified by the Society for Human Resource Management).

In this webinar, Dr. Steve Albrecht describes the Drake Bean Morin model known as the “I-Speak Your Language” self-assessment tool. It’s based on the writing and research of the Swiss psychologist Carl Jung. He said while all of us use many styles of communication which are based on our personality traits, we often have a “style preference” of how we like to communicate with others and have them communicate with us. Jung referred to these main four styles as the Senser, the Thinker, the Feeler, and the Intuitor. Knowing your own style can help you quickly identify your preferences and being able to accurately guess the styles of both the patrons we serve and our co-workers and bosses, to make it easier to communicate with all of them. Come and learn which is your dominant style and how these styles can shift between normal situations or stressful ones. Socrates said, “Know thyself.” This webinar is a good place for all of us to start.

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