Info2Go! Tools for tense situations & challenging patrons

Idaho Commission for Libraries

Capacitación gratuita

Modalidad: en línea

Organizado por: Idaho Commission for Libraries (ICFL)

Fecha: 15 de marzo de 2022

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Más información:

Although there are a lot of wonderful patron interactions in the library, sometimes situations can become tense and interactions can become challenging. In this two hour webinar, Dr. Steve Albrecht, one of the leading national experts on library safety and security, will guide you through managing challenging situations effectively and efficiently. Steve will provide do’s and don’ts of handling difficult or challenging patrons who disrupt the library and offer practical, realistic tools to make your library a safer place to work.

Click here to register

All who register will receive access to the live event as well as a link to the recorded version afterwards.