Serving mentally ill patrons: support, empathy, and safety

Serving mentally ill patrons: support, empathy, and safety

Evento arancelado

Modalidad:  en línea

Organizado por:  Library 2.0

Fecha: 25 de junio de 2021

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Más información:

A 60-minute training webinar presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht and Dr. Gina Simmons Schneider, a San Diego-based licensed psychotherapist.

Library staffers often encounter patrons along a wide-ranging behavioral scale. Some patrons may have a mental illness that does not outwardly affect their behavior in the library; others may have significant behavioral issues in the library, as they interact with staff and other patrons. This webinar is here to help all library employees provide safe, empathic, non-judgmental service to those patrons who may have a visible mental illness.

The American Psychiatric Association defines mental illnesses as “health conditions involving changes in emotion, thinking or behavior (or a combination of these)…”

Mental illnesses are associated with distress and/or problems functioning in social, work or family activities.

Serious mental illness is a mental, behavioral or emotional disorder (excluding developmental and substance use disorders) resulting in serious functional impairment, which substantially interferes with or limits one or more major life activities. Examples of serious mental illness include major depressive disorder, schizophrenia, and bipolar disorder. Mental illness is common. In a given year:

* nearly one in five (19 percent) U.S. adults experience some form of mental illness;

* one in 24 (4.1 percent) has a serious mental illness;

* one in 12 (8.5 percent) has a diagnosable substance use disorder.

Mental illness is treatable. The vast majority of individuals with mental illness continue to function in their daily lives.